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Microsoft Dynamics 365 for Customer Service

Buy Microsoft NCE Dynamics 365 for Customer Service Now

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How It Works

Microsoft Dynamics 365 for Customer Service offers you a suite of capabilities to ensure your business can deliver the best customer service experience possible to your customers. We believe that knowing your customers enables you to personalize each experience and optimize your agents' productivity so you can earn customers for life. The agent experience is at the heart of Dynamics 365 Customer Service. The key to improving customer satisfaction in service delivery is enabling agents to take customer requests from any channel, handle multiple sessions at a time, interact with multiple apps without losing context, and enhance their workflow with productivity tools.

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Features

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Make agents’ work effortless

Maximize agent productivity and focus on delivering quality service with AI-powered agent assist and collaboration tools.

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Enable intelligent self-service

Help customers get answers quickly with AI-powered virtual agents and knowledge-base portals.

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Make agents’ work effortless

Maximize agent productivity and focus on delivering quality service with AI-powered agent assist and collaboration tools.

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Meet customers where they are

Connect with customers on their preferred channel and deliver consistent experiences.

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Optimize service operations

Cut costs by working from a single, comprehensive platform that provides insights and adapts to future needs.

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Meet customers where they are

Connect with customers on their preferred channel and deliver consistent experiences.

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Enable intelligent self-service

Help customers get answers quickly with AI-powered virtual agents and knowledge-base portals.

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Show them you know them

Recognize and quickly connect with customers to personalize and secure interactions.

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Show them you know them

Recognize and quickly connect with customers to personalize and secure interactions.

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Optimize service operations

Cut costs by working from a single, comprehensive platform that provides insights and adapts to future needs.

Our Resources

Terms and conditionsopen_in_newPrivacy policyopen_in_newMicrosoft Dynamics 365 for Customer Service - Introducing Voiceopen_in_new

Our Resources

Terms and conditionsopen_in_newPrivacy policyopen_in_newMicrosoft Dynamics 365 for Customer Service - Introducing Voiceopen_in_new

Pricing

Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer

Starting at

USD21

/ USER / Month

12 Month contract

Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer

Starting at

USD21

/ USER / Month

12 Month contract

Dynamics 365 Customer Service Professional

Starting at

USD52.5

/ USER / Month

12 Month contract

Dynamics 365 Customer Service Professional

Starting at

USD52.5

/ USER / Month

12 Month contract

Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer

Starting at

USD21

/ USER / Month

12 Month contract

Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer

Starting at

USD21

/ USER / Month

12 Month contract

Dynamics 365 Customer Service Enterprise Device

Starting at

USD168

/ USER / Month

12 Month contract

Dynamics 365 Customer Service Enterprise Device

Starting at

USD168

/ USER / Month

12 Month contract

Dynamics 365 Customer Service Enterprise

Starting at

USD110.25

/ USER / Month

12 Month contract

Dynamics 365 Customer Service Enterprise

Starting at

USD110.25

/ USER / Month

12 Month contract