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Microsoft Dynamics 365 Customer Insights

How It Works

Microsoft Dynamics 365 Customer Insights combines data with real-time journey orchestration and next-generation AI. You can start with the customer data platform or journey orchestration and create personalized marketing experiences your way. Customer Insights is a part of Microsoft's customer data platform (CDP) that helps deliver personalized customer experiences. You can unify customer data across multiple sources to get a single view of customers and audience insights help you transform your business into a customer-centric organization.

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Features

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Real-time

Bring together transactional, behavioral, and demographic data in real time to create a 360-degree view of your customers.

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Cross channel

Understand customer behavior on your website and mobile app for cross-channel journey optimization.

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Real-time

Bring together transactional, behavioral, and demographic data in real time to create a 360-degree view of your customers.

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Consent-enabled

Honor customer consent and privacy in a cookieless future.

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Actionable

Optimize the customer journey with built-in and custom interactive reports.

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Consent-enabled

Honor customer consent and privacy in a cookieless future.

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Cross channel

Understand customer behavior on your website and mobile app for cross-channel journey optimization.

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AI-powered

Predict customer needs by unlocking powerful insights using prebuilt AI models or using custom models for deeper insights.

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AI-powered

Predict customer needs by unlocking powerful insights using prebuilt AI models or using custom models for deeper insights.

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Includes 24/7 AppDirect SmartSupport

Your subscription includes AppDirect SmartSupport, end-to-end technical support available 24/7.

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Actionable

Optimize the customer journey with built-in and custom interactive reports.

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Includes 24/7 AppDirect SmartSupport

Your subscription includes AppDirect SmartSupport, end-to-end technical support available 24/7.

Support

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Support

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Our Resources

Terms and conditionsopen_in_newPrivacy policyopen_in_newMicrosoft Dynamics 365 Customer Insights - Deliver Stellar Serviceopen_in_new

Our Resources

Terms and conditionsopen_in_newPrivacy policyopen_in_newMicrosoft Dynamics 365 Customer Insights - Deliver Stellar Serviceopen_in_new

Pricing

Dynamics 365 Customer Insights

Starting at

USD1,575

/ USER / Month

36 Month contract

null: Customer Insights is a marketer-based management system which creates a unified customer database that is accessible to other systems.
  • check_circle

    Customer Insights is a marketer-based management system which creates a unified customer database that is accessible to other systems.

Dynamics 365 Customer Insights

Starting at

USD1,575

/ USER / Month

36 Month contract

null: Customer Insights is a marketer-based management system which creates a unified customer database that is accessible to other systems.
  • check_circle

    Customer Insights is a marketer-based management system which creates a unified customer database that is accessible to other systems.

Dynamics 365 Customer Insights Attach

Starting at

USD1,050

/ USER / Month

36 Month contract

: This offer is for existing Dynamics customers that meet the following pre-reqs: 10 or more licenses of ONE the following: Customer Service Pro, Customer Service Ent, Sales Pro, Sales Ent, Sales Premium, Field Service, Finance, SCM, or Commerce., : "Dynamics 365 Customer Insights enables businesses to know customers through Customer Insights data (the Customer Data Platform) and engage customers through Customer Insights journeys (communication and journey orchestration) for customers who have a pre-, : This offer comes with 10k Interacted People for use with Customer Insights journeys and 100k Unified People for use with Customer Insights data.
  • check_circle

    This offer is for existing Dynamics customers that meet the following pre-reqs: 10 or more licenses of ONE the following: Customer Service Pro, Customer Service Ent, Sales Pro, Sales Ent, Sales Premium, Field Service, Finance, SCM, or Commerce.

  • check_circle

    "Dynamics 365 Customer Insights enables businesses to know customers through Customer Insights data (the Customer Data Platform) and engage customers through Customer Insights journeys (communication and journey orchestration) for customers who have a pre-

  • check_circle

    This offer comes with 10k Interacted People for use with Customer Insights journeys and 100k Unified People for use with Customer Insights data.

Dynamics 365 Customer Insights Attach

Starting at

USD1,050

/ USER / Month

36 Month contract

: This offer is for existing Dynamics customers that meet the following pre-reqs: 10 or more licenses of ONE the following: Customer Service Pro, Customer Service Ent, Sales Pro, Sales Ent, Sales Premium, Field Service, Finance, SCM, or Commerce., : "Dynamics 365 Customer Insights enables businesses to know customers through Customer Insights data (the Customer Data Platform) and engage customers through Customer Insights journeys (communication and journey orchestration) for customers who have a pre-, : This offer comes with 10k Interacted People for use with Customer Insights journeys and 100k Unified People for use with Customer Insights data.
  • check_circle

    This offer is for existing Dynamics customers that meet the following pre-reqs: 10 or more licenses of ONE the following: Customer Service Pro, Customer Service Ent, Sales Pro, Sales Ent, Sales Premium, Field Service, Finance, SCM, or Commerce.

  • check_circle

    "Dynamics 365 Customer Insights enables businesses to know customers through Customer Insights data (the Customer Data Platform) and engage customers through Customer Insights journeys (communication and journey orchestration) for customers who have a pre-

  • check_circle

    This offer comes with 10k Interacted People for use with Customer Insights journeys and 100k Unified People for use with Customer Insights data.