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Microsoft Dynamics 365 Contact Center

How It Works

Microsoft Dynamics 365 Contact Center empowers your organization with an all-in-one solution to streamline customer interactions. We offer seamless omnichannel experiences, ensuring every customer touch point is efficient and personalized. Enhance productivity with AI-driven insights, intuitive tools, and real-time data that guide your team to deliver superior service. Our platform is scalable, secure, and designed to integrate effortlessly with existing systems, enabling you to optimize operations and drive customer satisfaction. It delivers intelligence, automation, and efficiency across channels through a Copilot-first contact center that works with existing CRMs.

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Features

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Comprehensive vision for service

Microsoft offers comprehensive, composable solutions for service including cloud contact center, CRM, and generative AI.

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Infused with enterprise-grade generative AI

Our contact center integrates Copilot across the service journey, from self-service to service representative interactions, wrap-ups, and reporting.

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Comprehensive vision for service

Microsoft offers comprehensive, composable solutions for service including cloud contact center, CRM, and generative AI.

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Built for extensive scale and reliability

Dynamics 365 Contact Center was built from the ground up for scalability, reliability, and security on modern cloud infrastructure.

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Infused with enterprise-grade generative AI

Our contact center integrates Copilot across the service journey, from self-service to service representative interactions, wrap-ups, and reporting.

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Built for extensive scale and reliability

Dynamics 365 Contact Center was built from the ground up for scalability, reliability, and security on modern cloud infrastructure.

Our Resources

Terms and conditionsopen_in_newPrivacy policyopen_in_newMicrosoft Dynamics 365 Contact Center - Introductionopen_in_new

Our Resources

Terms and conditionsopen_in_newPrivacy policyopen_in_newMicrosoft Dynamics 365 Contact Center - Introductionopen_in_new

Pricing

Dynamics 365 Contact Center

Starting at

USD115.5

/ USER / Month

12 Month contract

null: This license provides customer engagement across digital and voice channels for an all-in-one solution., null: Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel.
  • check_circle

    This license provides customer engagement across digital and voice channels for an all-in-one solution.

  • check_circle

    Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel.

Dynamics 365 Contact Center

Starting at

USD115.5

/ USER / Month

12 Month contract

null: This license provides customer engagement across digital and voice channels for an all-in-one solution., null: Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel.
  • check_circle

    This license provides customer engagement across digital and voice channels for an all-in-one solution.

  • check_circle

    Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel.

Dynamics 365 Contact Center Digital

Starting at

USD99.75

/ USER / Month

12 Month contract

null: Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel., null: This license provides customer engagement across digital messaging and chat channels.
  • check_circle

    Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel.

  • check_circle

    This license provides customer engagement across digital messaging and chat channels.

Dynamics 365 Contact Center Digital

Starting at

USD99.75

/ USER / Month

12 Month contract

null: Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel., null: This license provides customer engagement across digital messaging and chat channels.
  • check_circle

    Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel.

  • check_circle

    This license provides customer engagement across digital messaging and chat channels.

Dynamics 365 Contact Center Voice

Starting at

USD99.75

/ USER / Month

12 Month contract

null: Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel., null: This license provides native voice capabilities as part of your customer engagement.
  • check_circle

    Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel.

  • check_circle

    This license provides native voice capabilities as part of your customer engagement.

Dynamics 365 Contact Center Voice

Starting at

USD99.75

/ USER / Month

12 Month contract

null: Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel., null: This license provides native voice capabilities as part of your customer engagement.
  • check_circle

    Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel.

  • check_circle

    This license provides native voice capabilities as part of your customer engagement.